At Big Man’s Recliners, we understand that plans can change. That’s why we’ve made our cancellation process as simple and transparent as possible.
You may cancel your order for a full refund at any time before it has shipped or entered production. There are no cancellation fees if your order has not yet begun processing.
If your order has already been processed for production or shipped, it may still be canceled, but a 15% restocking fee will be deducted from your refund. This fee covers handling, materials, and scheduling costs incurred once production or fulfillment begins.
To request a cancellation, please contact us as soon as possible at:
Please include your order number and the reason for cancellation in your message. Our team will confirm whether your order is eligible for a full refund or subject to the restocking fee.
Custom or made-to-order furniture may be subject to additional limitations or non-refundable terms. Please review product details carefully or contact us for clarification before placing your order.
We appreciate your business and are here to help. If you have any questions about this policy, don’t hesitate to reach out.